Virginia EBT Card Balance – Phone Number and Login
The Virginia Department of Social Services (DSS) Family Support Division (FSD) is responsible for administering Virginia Food Stamp benefits to approved, low-income households. These benefits allow households to buy the food they need for good health.
If you are approved for Virginia food assistance, your benefits will be deposited electronically on an EBT (Electronic Benefits Transfer) card. The Virginia EBT Card is similar to a standard ATM or debit card with a 16-digit card number and name printed on the front.
Food stamp benefits are deposited on your Virginia EBT Card on the same day every month. Virginia SNAP benefits can be accessed by 5AM the morning after they are posted to your EBT Card account.
Benefits can be used to make approved food purchases at eligible retail locations. Most Virginia grocery stores accept EBT cards as payment.
For instructions on how to check the balance on your Virginia EBT Card, keep reading below.
This Post Will Cover:
- How to Check Virginia EBT Card Balance
- List of Stores That Take EBT Online for Delivery
- Virginia EBT Frequently Asked Questions
How to Check your Virginia EBT Card Balance
There are three options for checking your Virginia EBT Card balance. Here they are:
Option 1 – Locate Your Last Purchase Receipt
One of the easiest ways to check your Virginia EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).
At the bottom of the receipt, you will find the current balance on your card. In order to use this method to check your balance, be sure to save all of your recent Virginia EBT Card receipts.
Option 2 – Check Your EBT Card Balance Via Phone
Another option is to check your card balance by calling the Virginia EBT Card Customer Service phone number at 1-866-281-2448. Representatives are available to help you retrieve your EBT Card balance 24 hours a day, 7 days a week.
Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready. You must provide this information to receive your current balance information.
Option 3 – Check Your EBT Card Balance Online
The last option to check your Virginia EBT Card balance is online. You can find out your EBT Card balance online by using the Virginia Connect EBT website. Once you are on the site, enter your User ID and Password on the left side of the page. When complete, click the “Login” button to access your Virginia EBT Card balance.
In addition, if you do not have a Virginia Connect EBT login, click the “Create User Account” link located below the Login Portal. You will see instructions on how to create an account for access to your Virginia EBT Card online.
List of Stores That Take EBT Online for Delivery
As you may be aware, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.
The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.
- Dash’s Market
- Hart’s Local Grocers
- Hy-Vee, Inc.
- Wal-Mart Stores, Inc.
- Wright’s Markets, Inc
For more information about how you can use your EBT Card to shop online for delivery, click here.
Virginia EBT Frequently Asked Questions
Here is a list of the most frequently asked questions about the Virginia EBT Card.
How much will I get on my EBT card each month?
The amount of benefits you receive on your EBT Card each month is determined by your income and household size. You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.
I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?
Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits. You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.
Can I have someone else help me shop using my EBT account?
Ask your local Virginia Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.
In addition, the EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.
Can I use my EBT card in other counties and other states?
Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.
Additionally, there are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.
If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?
Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.
What do I do if I suspect someone has stolen benefits from my EBT Card account?
If your card is lost, stolen or damaged, please call the Virginia EBT Card Customer Service phone number toll-free at 1-866-281-2448.
A replacement will be mailed to you upon reporting that your card has been lost, stolen or damaged. Replacement cards will be received within 3-5 business days.
You should also contact your local DSS caseworker to alert them of this.
How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?
Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.
What items am I allowed to purchase with my EBT card?
For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).
Can I go to a bank teller and withdraw money from my EBT account?
No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.
Are there any fees for using my Virginia EBT Card?
There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.
How do I buy food and items with my EBT Card?
Here’s how to use your EBT Card to purchase food items:
- Swipe your card at the store’s payment machine.
- Then select “EBT” from the card options.
- Next, enter your 4-digit PIN.
- Complete the transaction and take your receipt – it will show your current EBT Card balance at the bottom.
Virginia EBT Card Account
We hope this article on how to check your Virginia EBT Card Balance was helpful. If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.
If you have additional questions about the EBT Card including the Virginia SNAP eligibility and application process, please leave those in the comments below. We are always happy to help!
Also, be sure to check out the current EBT Discounts and Perks available exclusively to Virginia EBT Cardholders! You can save on phone service, museum admission, and even on Amazon Prime! Check out how you can save with your Virginia EBT card here.