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Virginia EBT Card Balance – Phone Number and Login

If you have a Virginia EBT Card, there are several ways you can obtain the balance on your card. In this post, we will explain in detail the three ways you can check your Virginia EBT Card Balance.

This Post Will Cover:

  • How to Check Virginia EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • Virginia EBT Frequently Asked Questions

"Virginia EBT Card Balance Check"

The Virginia Department of Social Services (DSS) Family Support Division (FSD) is responsible for administering Virginia Food Stamp benefits to approved, low-income households who meet income and other requirements.  

The state of Virginia deposits food stamp benefits on your EBT Card on the same day every month.

Virginia EBT Card benefits can be accessed by 5AM the morning after they are posted to your EBT Card account.

You can use the benefits to make approved food purchases at eligible retail locations.

Most Virginia grocery stores accept EBT Cards as payment. Also, some grocery stores accept EBT online for pickup and delivery

Additionally, you can use your Virginia EBT card at most farmers’ markets, including at select locations where you can double your money when you buy produce.

Lastly, you can get discounts and perks with your Virginia EBT, including 50% off Amazon Prime, Free or Discounted phone and internet services, and more.

For instructions on how to check the balance on your Virginia EBT Card, keep reading below. 

How to Check your Virginia EBT Card Balance

There are three options for checking your Virginia EBT Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your Virginia EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your card.  In order to use this method to check your balance, be sure to save all of your recent Virginia EBT Card receipts.

Option 2 – Check Your EBT Card Balance Via Phone

Another option is to check your card balance by calling the Virginia EBT Card Customer Service phone number at 1-866-281-2448. Representatives are available to help you retrieve your EBT Card balance 24 hours a day, 7 days a week.

Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready. You must provide this information to receive your current balance information.

Option 3 – Check Your EBT Card Balance Online

The last option to check your Virginia EBT Card balance is online. You can find out your EBT Card balance online by using the Virginia Connect EBT website. Once you are on the site, enter your User ID and Password on the left side of the page. When complete, click the “Login” button to access your Virginia EBT Card balance.

Virginia EBT Card Balance Online

In addition, if you do not have a Virginia Connect EBT login, click the “Create User Account” link located below the Login Portal. You will see instructions on how to create an account for access to your Virginia EBT Card online.

List of Stores That Take EBT Online for Delivery

The United States Department of Agriculture (USDA) launched the Online Purchasing Pilot to allow select grocery stores to accept EBT cards online.

Currently, there are 18 grocery stores that accept Virginia EBT Cards online for home delivery or store pick-up.

Virginia EBT cardholders can buy food online for delivery and/or pickup from the approved grocery stores listed below.

  1. ALDI
  2. Amazon
  3. BJs Wholesale Club
  4. Cooper’s Meats
  5. Earth Fare
  6. Food City
  7. Food Lion
  8. Giant of Maryland
  9. Martin’s
  10. Publix
  11. Safeway
  12. Sam’s Club Scan & Go
  13. Sprouts Farmers Market
  14. Target
  15. Walmart
  16. Wegmans
  17. Weis Markets
  18. Whole Foods

For more information about how you can use your EBT Card to shop online for delivery, click here.

Virginia EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Virginia EBT Card.

Wisconsin EBT FAQ

How much will I get on my EBT card each month?

The amount of benefits you receive on your EBT Card each month is determined by your income and household size. You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits. You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.

Can I have someone else help me shop using my EBT account?

Ask your local Virginia Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.

In addition, the EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Can I use my EBT card in other counties and other states?

Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

Additionally, there are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my EBT Card account?

If your card is lost, stolen or damaged, please call the Virginia EBT Card Customer Service phone number toll-free at 1-866-281-2448.

A replacement will be mailed to you upon reporting that your card has been lost, stolen or damaged. Replacement cards will be received within 3-5 business days.

You should also contact your local DSS caseworker to alert them of this.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.

Are there any fees for using my Virginia EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

How do I buy food and items with my EBT Card?

Here’s how to use your EBT Card to purchase food items:

  1. Swipe your card at the store’s payment machine.
  2. Then select “EBT” from the card options.
  3. Next, enter your 4-digit PIN.
  4. Complete the transaction and take your receipt – it will show your current EBT Card balance at the bottom.

Virginia EBT Card Account

We hope this article on how to check your Virginia EBT Card Balance was helpful. If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the EBT Card including the Virginia SNAP eligibility and application process, please leave those in the comments below. We are always happy to help!

Check out the current EBT Discounts and Perks available exclusively to Virginia EBT Cardholders! You can save on phone service, museum admission, and even on Amazon Prime! Check out how you can save with your Virginia EBT card here.

Also, be sure to check out our other articles about Virginia Food Stamps and EBT, including:

Carrie Brenner

Carrie is a lead writer and editor for Food Stamps Now. She holds a Bachelor's Degree in Journalism from Salisbury University. Carrie specializes in content creation, website development, graphic design, SEO and content strategy for Food Stamps Now. She is passionate about helping low income Americans access the resources and information to improve their quality of life.



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