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New York EBT Card Balance – Phone Number and Login

If you have a New York EBT Card, there are several ways to obtain the balance on your card. In this post, we will explain in detail the three ways you can check your New York EBT Card Balance.

Table of Contents:

  • How to Check New York EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • New York EBT Frequently Asked Questions

News Alert: Did you know you can use your SNAP EBT Card to buy groceries on Amazon? Click here to find out how.

"New York EBT Card Balance"

The New York Office of Temporary and Disability Assistance (OTDA) is responsible for administering New York Food Stamp benefits to approved, low-income households who meet income and other requirements.  

The state of New York deposits food stamp benefits on your EBT Card on the same day every month.

New York EBT Card benefits can be accessed by 5 AM the morning after they are posted to your EBT Card account.

You can use the benefits to make approved food purchases at eligible retail locations.

Most New York grocery stores accept EBT Cards as payment. Also, some grocery stores accept EBT online for pickup and delivery

Additionally, you can use your New York EBT card at most farmers’ markets, including at select locations where you can double your money when you buy produce. 

Also, eligible New York EBT cardholders can use their SNAP benefits to buy hot food at approved restaurants in New York.

Lastly, you can get discounts and perks with your New York EBT, including 50% off Amazon Prime, Free or Discounted phone and internet services, and more.

For instructions on how to check the balance on your New York EBT Card, keep reading below. 

How to Check your New York EBT Card Balance

There are three options for checking your New York EBT Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your New York EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients).

At the bottom of the receipt, you will find the current balance on your card. 

In order to use this method to check your balance, be sure to save all of your recent New York EBT Card receipts. 

Option 2 – Check Your Balance Via Phone

Another option is to check your card balance by calling the New York EBT Customer Service phone number at 1-888-328-6399.

Be sure to have your EBT Card number and PIN ready. You must provide this information to receive your card balance.

Option 3 – Check Your Balance Online

The last option to check your New York EBT Card balance is online. You can check your EBT Card balance online by using your New York Connect EBT account.

Once you are on the site, enter your User ID and Password to retrieve your balance as shown in the image below.

"New York EBT Card Balance Online"

If you do not have an account, click on the “Create User Account” link.

Once you click the Create Account link, you will see instructions on how to create an account for online access to your New York EBT Card.

List of Stores That Take EBT Online for Delivery in New York

The United States Department of Agriculture (USDA) launched the Online Purchasing Pilot to allow select grocery stores to accept EBT cards online.

Currently, there are 30 grocery stores that accept New York EBT Cards online for home delivery or store pick-up.

New York EBT cardholders can buy food online for delivery and/or pickup from the approved grocery stores listed below.

For more information about how you can use your EBT Card to shop online for delivery, click here.

New York EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the New York EBT Card.

When are my New York benefits deposited into my EBT account?

New York EBT benefits are deposited once a month into your EBT account on your scheduled benefit deposit date.

To find out your benefit deposit date, contact your county office to find out which day you are scheduled to receive your benefits.

If the day you receive your benefits for any month falls on a weekend or holiday, your benefits are still available on that day.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here.

Can I purchase alcoholic beverages with my New York EBT Card benefits?

New York EBT cards cannot be used to purchase alcoholic beverages.

With that said, EBT cards also cannot be used at ATMs or Point of Sale (POS) machines in bars, liquor stores, adult entertainment establishments, or gambling facilities.

How do I use my EBT Card at a Point-of-Sale (POS) or ATM machine?

  1. Follow the instructions provided on the POS/ATM screen.
  2. Wait for your receipt. Be sure to check your receipt for accuracy. If the receipt is wrong, tell the cashier right away.
  3. Keep your receipt so you will know your balance before you shop the next time.
  4. Put your card in a safe place.

If I forgot my New York EBT Card can I still use my benefits at the grocery store?

You can’t use your food assistance benefits to buy food without your New York EBT Card and PIN.

Can I use my EBT card in other counties and states?

Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

There are no rules against using your EBT card outside of your state of residence.

However, you are required to report any address change to your local county public assistance office.

Can I have someone else help me shop using my EBT account?

Ask your county food stamps, caseworker, about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.

The EBT system tracks which card is used. The AR will have access to your entire benefit account.

New York EBT Card Account

We hope this article on how to check your New York EBT Card Balance was helpful. If so, please share it using the “Share this” button below.

If you have additional questions about the New York EBT Card, please leave those in the comments below. We are happy to help!

Also, be sure to check out the current EBT Discounts and Perks available exclusively to New York EBT Cardholders!

You can save on phone service, museum admission, and even on Amazon Prime! Check out how you can save with your New York EBT card here.

Be sure to check out our other articles about New York Food Stamps and EBT, including:

Carrie Brenner

Carrie is a lead writer and editor for Food Stamps Now. She holds a Bachelor's Degree in Journalism from Salisbury University. Carrie specializes in content creation, website development, graphic design, SEO and content strategy for Food Stamps Now. She is passionate about helping low income Americans access the resources and information to improve their quality of life.



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