Illinois EBT Card Balance – Phone Number and Login

If you have an Illinois EBT Card, there are several ways you can obtain the balance on your card. In this post, we will explain in detail the three ways you can check your Illinois EBT Card Balance.

Illinois EBT Card Balance Check

The Illinois Department of Human Services (IDHS) is responsible for administering and managing the Illinois Food Stamps Program to approved, low-income households. This includes reviewing and approving new applications, renewals and preventing abuse of assistance program benefits. 

If you are approved for Illinois food assistance, your benefits will be deposited electronically on an EBT (Electronic Benefits Transfer) card. The Illinois EBT Card, also known as the Illinois Link Card is similar to a standard ATM or debit card.

You can make approved food purchases at eligible retail locations with your EBT card benefits. In addition, most Illinois grocery stores accept the Illinois Link Card.

To check the balance on your Illinois EBT Card, keep reading below. 

This Post Will Cover:

  • How to Check Illinois EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • Illinois EBT Frequently Asked Questions

How to Check your Illinois EBT Card Balance

There are three options for checking your Illinois Link Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your Illinois EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your card.  In order to use this method to check your balance, be sure to save all of your recent Illinois Link Card receipts. 

Option 2 – Check Your Link Card Balance Via Phone

Another option is to check your card balance by calling the Illinois EBT Link Card Customer Service phone number at 1-800-678-5465 (LINK). Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready. You must provide this information to receive your Link Card balance information.

Option 3 – Check Your Link Card Balance Online

The last option to check your Illinois Link Card balance is online. You can find out your EBT Card balance online by using your the Illinois Link Card website. Once you are on the site, enter your Social Security Number (SSN), Date of Birth, 4-digit EBT Card PIN and/or Card Number. Click the “LOGIN” button once complete. 

Illinois EBT Card Balance Online

If you do not have an account, click on the “Create User Account” link. Once you click the Create Account link, you will see instructions on how to create an account for online access to your Illinois EBT Card.

List of Stores That Take EBT Online for Delivery

As you may be aware, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.

The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.

  • Amazon
  • Dash’s Market
  • FreshDirect
  • Hart’s Local Grocers
  • Hy-Vee, Inc.
  • Safeway
  • ShopRite
  • Wal-Mart Stores, Inc.
  • Wright’s Markets, Inc

For more information about how you can use your EBT Card to shop online for delivery, click here.

Illinois EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Illinois EBT Card.

"Illinois EBT Frequently Asked Questions"

How much will I get on my EBT card each month?

The amount of benefits you receive on your Link Card each month is determined by your income and household size. You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits. You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.

Can I have someone else help me shop using my EBT account?

Ask your county food stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN. The EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Can I use my EBT card in other counties and other states?

Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

There are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my EBT Link Card account?

If your EBT card is stolen or compromised, immediately call the Illinois Link Customer Service phone number. The Link Card toll-free help line is 1-800-678-LINK (5465). 

A customer service representative will cancel your Link Card and have a new one mailed to you. You should also contact your DHS caseworker to alert them, as well as file a police report.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

How do I buy food and items with my Link Card?

Here’s how to use your Link Card to purchase food items:

  1. Swipe your card at the store’s payment machine.
  2. Then select “EBT” from the card options.
  3. Next, enter your 4-digit PIN.
  4. Complete the transaction and take your receipt – it will show your current Link Card balance at the bottom.

Illinois EBT Link Card Account

We hope this article on how to check your Illinois EBT Card Balance was helpful. If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the Link Card including the Illinois SNAP eligibility and application process, please leave those in the comments below. We are always happy to help!

Also, be sure to check out the current EBT Discounts and Perks available exclusively to Illinois EBT Link Cardholders! You can save on phone service, museum admission, and even on Amazon Prime! Check out how you can save with your Illinois EBT card here.

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