Indiana EBT Card Balance – Phone Number and Login

If you have an Indiana EBT Card, there are several ways you can obtain the balance on your card. In this post, we will explain in detail the three ways you can check your Indiana EBT Card Balance.

"Check Your Indiana EBT Card Balance"

The Indiana Family and Social Services Administration (FSSA) is responsible for administering Indiana Food Stamp benefits, also called the Food Assistance Program.

The Food Assistance Program provides crucial food and nutritional support to qualifying low-income and needy households.

Food stamps are available to low-income households that meet the federal income eligibility rules.

If you are approved for Indiana food assistance, your benefits will be deposited electronically on an EBT (Electronic Benefits Transfer) card.

The Indiana EBT Card, also known as the Hoosier Works Card is similar to a standard ATM or debit card.

Food stamp benefits are deposited on your EBT Card on the same day every month. Indiana EBT benefits can be accessed by 5 AM the morning after they are posted to your EBT Card account.

Benefits can be used to make approved food purchases at eligible retail locations. Most Indiana grocery stores accept the Indiana Hoosier Works Card as payment.

For instructions on how to check the balance on your Indiana EBT Card, keep reading below. 

This Post Will Cover:

  • How to Check Indiana EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • Indiana EBT Frequently Asked Questions

"Indiana EBT Card Balance"

How to Check your Indiana EBT Card Balance

There are three options for checking your Indiana EBT Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your Indiana EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your card. 

In order to use this method to check your balance, be sure to save all of your recent Indiana EBT Card receipts. 

Option 2 – Check Your Hoosier Works Card Balance Via Phone

Another option is to check your card balance by calling the Indiana EBT Card Customer Service phone number at 1-877-768-5098.

Representatives are available to help you retrieve your EBT Card balance 24 hours a day, 7 days a week.

Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready.

You must provide this information to receive your EBT card balance information.

Option 3 – Check Your Hoosier Works Card Balance Online

The last option to check your Indiana EBT Card balance is online. You can find out your EBT Card balance online by using the Indiana ConnectEBT website.

Once you are there, enter your User ID and Password. You must log in to your account to check your EBT balance.

For more help, please refer to the screenshot below.

"Check Your Hoosier Works Card Balance Online"

List of Stores That Take EBT Online for Delivery

As you may be aware, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.

The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.

  • Amazon
  • Dash’s Market
  • FreshDirect
  • Hart’s Local Grocers
  • Hy-Vee, Inc.
  • Safeway
  • ShopRite
  • Wal-Mart Stores, Inc.
  • Wright’s Markets, Inc

For more information about how you can use your EBT Card to shop online for delivery, click here.

Indiana EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Indiana EBT Card.

"EBT FAQ"

How much will I get on my EBT card each month?

The amount of benefits you receive on your EBT Card each month is determined by your income and household size.

You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits.

You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.

Where can’t I use my Indiana EBT Card?

You cannot use your Indiana EBT Card at the following locations:

  • Casinos
  • Poker Rooms
  • Card Rooms
  • Smoke & Cannabis Shops
  • Adult Entertainment Businesses
  • Nightclubs/Saloons/Taverns
  • Tattoo & Piercing Shops
  • Spa/Massage Salons
  • Bingo Halls
  • Bail Bonds
  • Racetracks
  • Gun/Ammo Stores
  • Cruise Ships
  • Psychic Readers

Can I have someone else help me shop using my EBT account?

Ask your local Indiana Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.

In addition, the EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Can I use my Indiana EBT card in other counties and other states?

Your Indiana EBT card will work at any store or ATM that accepts EBT cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

Additionally, there are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.

What happens if I do not use my benefits?

If you do not use all your EBT benefits for the month, your balance at the end of the month is carried over to the next month.

However, do not go for long periods of time without using your food stamps benefits.

Food stamps or cash payments on EBT cards that have not been accessed for 365 days (one year) will be removed from your account and cannot be restored.

What do I do if I suspect someone has stolen benefits from my EBT Card account?

If your card is lost, stolen or damaged, immediately call the Indiana EBT Card Customer Service phone number at 1-877-768-5098.

A replacement card will be mailed to you upon reporting that your card has been lost, stolen or damaged. Replacement cards will be received within 3-5 business days.

You can also contact your county Social Services Agency or your local FSSA caseworker.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store.

Additionally, bank tellers do not have information or access to EBT accounts.

When is Indiana EBT Benefits Deposited?

The day your benefits are available on your Hoosier Works Card is based on the last digits of your birth year.

Please see the schedule below for the day your benefits will be on your card.

If the First Letter of your Last Name is Benefits are deposited on the
A or B 5th of the month
C or D 7th of the month
E, F, or G 9th of the month
H or I 11th of the month
J, K, or L 13th of the month
M or N 15th of the month
O, P, Q, or R 17th of the month
S 19th of the month
T, U, or V 21st of the month
W, X, Y, or Z 23rd of the month

Are there any fees for using my Indiana EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

When Can I Call Indiana Hoosier Works Card Customer Service?

You can reach the Hoosier Works card customer service at 1-888-432-4328 (1-800-377-3529 – TTY).

You can call customer service for the following reasons:

  • Your card is lost, stolen or damaged and you need a replacement.
  • If you have forgotten or lost your card PIN
  • When you need to change your PIN
  • If you have questions or need help with your Indiana Hoosier Works Card.

How do I take care of my Indiana Hoosier Works Card?

It is important to take steps to protect your EBT card from unauthorized use. Here are tips on how you can keep your card safe, including from getting damaged.

  • Sign the back of your card
  • Do not write your Indiana Hoosier Works PIN on your card
  • Keep your card safe and clean
  • Do not bend your Hoosier Works EBT card
  • Keep your card away from magnets and electronic equipment, such as radios and microwaves.
    Do not throw your card away. You will be using the same card every month as long as you continue to receive benefits in Indiana.

Are there restrictions on TANF EBT Card?

Making a TANF (cash) withdrawal at certain ATMs is illegal even if the Quest logo is on an ATM.

Specifically, under Indiana law, it is illegal to access TANF EBT benefits at certain establishments. Your Hoosier Works card cannot be used at the following locations:

  • Liquor stores
  • Bars
  • Nightclubs
  • Private clubs and lodges (Knights of Columbus, Veterans of Foreign Wars, Elks, etc.)
  • Casinos
  • Horse racing tracks
  • Off-track betting parlors
  • Bingo halls
  • Gun stores
  • Adult entertainment establishments

If you are caught, you may be convicted of a Class C misdemeanor and can be jailed for up to 60 days and can be fined up to 500 dollars.

How can I contact the Indiana FSSA?

There are two ways to contact the Indiana FSSA:

Online: Click here.
Phone: Call 800-403-0864 toll-free – From 8:00 a.m. to 4:30 p.m. EST

All address changes must go through FSSA in order to reach the EBT system.

Customer service representatives working at the EBT toll-free number are not able to update cardholder addresses or resolve eligibility issues.

Examples of when cardholders should call the FSSA toll free number:

  • Address change
  • Recertification
  • Household members have changed
  • Difficulty understanding benefits or determining why benefits are not showing on the Hoosier Works card

"Indiana EBT Discounts and Perks"

Did you know that there are exclusive discounts and freebies available to Indiana EBT Cardholders? It’s true!

If you are currently receiving food stamps, find out how you can save with your California EBT Card.

You can qualify for discounted phone service, internet, free museum admission, and even over 50% off on Amazon Prime! Check out how you can save with your Indiana EBT card here.

Indiana EBT Card Account

We hope this article on how to check your Indiana EBT Card Balance was helpful. If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the Indiana Hoosier Works Card, please leave those in the comments section below. We are here to help you!

Be sure to check out our other articles about EBT Discounts, including How to get a 50% Discount on Amazon Prime for EBT cardholders and Medicaid cardholders, and Lifeline Discounted Phone Program for SNAP EBT cardholders

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