Wisconsin EBT Card Balance – Phone Number and Login

If you have a Wisconsin EBT Card, there are several ways you can obtain the balance on your card. In this post, we will explain in detail the three ways you can check your Wisconsin EBT Card Balance.

"Wisconsin EBT Card Balance Check"

The Wisconsin Department of Health Services (DHS) is responsible for administering Wisconsin Food Stamp and FoodShare benefits to approved, low-income households. These benefits allow households to buy the food they need for good health. 

If you are approved for Wisconsin food assistance, your benefits will be deposited electronically on an EBT (Electronic Benefits Transfer) card. The Wisconsin EBT Card, also known as the Wisconsin QUEST Card is similar to a standard ATM or debit card.

Food stamp benefits are deposited on your Wisconsin EBT Card on the same day every month. The date you get your benefits is based on the eighth digit of your Social Security Number (SSN).

Please refer to the FoodShare benefit schedule below:

"Wisconsin FoodShare Deposit Schedule"

Wisconsin EBT Card benefits can be accessed by 5AM the morning after they are posted to your QUEST Card account.

Benefits can be used to make approved food purchases at eligible retail locations. Most Wisconsin grocery stores throughout accept the QUEST Card as payment.

For instructions on how to check the balance on your Wisconsin EBT Card, keep reading below. 

This Post Will Cover:

  • How to Check Wisconsin EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • Wisconsin EBT Frequently Asked Questions

How to Check your Wisconsin EBT Card Balance

There are three options for checking your Wisconsin QUEST Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your Wisconsin EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your card.  In order to use this method to check your balance, be sure to save all of your recent Wisconsin QUEST Card receipts. 

Option 2 – Check Your QUEST Card Balance Via Phone

Another option is to check your card balance by calling the Wisconsin EBT QUEST Card Customer Service phone number at 1-877-415-5164 (toll-free). Representatives are available to help you retrieve your QUEST Card balance 24 hours a day, 7 days a week.

Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready. You must provide this information to receive your QUEST Card balance information.

Option 3 – Check Your QUEST Card Balance Online

The last option to check your Wisconsin QUEST Card balance is online. You can find out your EBT Card balance online by using the Wisconsin EBT Edge website. Once you are on the site, enter your User ID and Password to access your EBT QUEST Card balance. Click the “Login” button once complete.

"Wisconsin EBT Card Balance Online"

If you do not have a Wisconsin EBT Edge login, click the “Register Here” button if it is your first time accessing your QUEST Card information online. You will see instructions on how to create an account for online access to your Wisconsin EBT Card.

List of Stores That Take EBT Online for Delivery

As you may be aware, the United States Department of Agriculture (USDA) has started a pilot program (Online Purchasing Pilot) to allow select grocery stores to start accepting EBT cards online for grocery shopping, including delivery to your doorstep.

The grocery stores listed below have been approved for the pilot that will offer the ability for EBT cardholders to buy food online for delivery.

  • Amazon
  • Dash’s Market
  • FreshDirect
  • Hart’s Local Grocers
  • Hy-Vee, Inc.
  • Safeway
  • ShopRite
  • Wal-Mart Stores, Inc.
  • Wright’s Markets, Inc

For more information about how you can use your EBT Card to shop online for delivery, click here.

Wisconsin EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Wisconsin EBT Card.

Wisconsin EBT FAQ

How much will I get on my EBT card each month?

The amount of benefits you receive on your QUEST Card each month is determined by your income and household size. You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits. You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.

Can I have someone else help me shop using my EBT account?

Ask your local Wisconsin Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.

In addition, the EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Can I use my EBT card in other counties and other states?

Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

Additionally, there are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my QUEST Card account?

If your EBT card is stolen or compromised, immediately call the Wisconsin QUEST Card Customer Service phone number. The Wisconsin QUEST Card toll-free helpline is 1-877-415-5164. 

During your call, a customer service representative will cancel your QUEST Card and have a new one mailed to you. Replacement cards will be received within 3-5 business days.

You should also contact your local DHS caseworker to alert them, as well as file a police report.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store. Additionally, bank tellers do not have information or access to EBT accounts.

Are there any fees for using my Wisconsin EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

How do I buy food and items with my QUEST Card?

Here’s how to use your QUEST Card to purchase food items:

  1. Swipe your card at the store’s payment machine.
  2. Then select “EBT” from the card options.
  3. Next, enter your 4-digit PIN.
  4. Complete the transaction and take your receipt – it will show your current QUEST Card balance at the bottom.

Wisconsin EBT Card Account

We hope this article on how to check your Wisconsin EBT Card Balance was helpful. If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the QUEST Card including the Wisconsin SNAP eligibility and application process, please leave those in the comments below. We are always happy to help!

Also, be sure to check out the current EBT Discounts and Perks available exclusively to Wisconsin EBT Cardholders! You can save on phone service, museum admission, and even on Amazon Prime! Check out how you can save with your Wisconsin EBT card here.