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Alabama EBT Card Balance – Phone Number and Login

If you have an Alabama EBT Card, there are several ways to obtain the balance on your card. In this post, we will explain in detail the three ways you can check your Alabama EBT Card Balance.

Table of Contents:

  • How to Check Alabama EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • Alabama EBT Frequently Asked Questions

News Alert: Did you know you can use your SNAP EBT Card to buy groceries on Amazon? Click here to find out how.

"Alabama EBT Card Balance Check"

The Alabama Department of Human Resources (DHR) is responsible for administering Alabama Food Stamp benefits to approved, low-income households who meet income and other requirements.  

The state of Alabama deposits food stamp benefits on your EBT Card on the same day every month.

Alabama EBT Card benefits can be accessed by 5 AM the morning after they are posted to your EBT Card account.

You can use the benefits to make approved food purchases at eligible retail locations.

Most Alabama grocery stores accept EBT Cards as payment. Also, some grocery stores accept EBT online for pickup and delivery

Additionally, you can use your Alabama EBT card at most farmers’ markets, including at select locations where you can double your money when you buy produce

Lastly, you can get discounts and perks with your Alabama EBT, including 50% off Amazon Prime, Free or Discounted phone and internet services, and more.

For instructions on how to check the balance on your Alabama EBT Card, keep reading below. 

How to Check your Alabama EBT Card Balance

There are three options for checking your Alabama EBT Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your Alabama EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your card. 

In order to use this method to check your balance, be sure to save all of your recent Alabama EBT Card receipts. 

Option 2 – Check Your EBT Card Balance Via Phone

Another option is to check your card balance by calling the Alabama EBT Card Customer Service phone number at 1-800-997-8888.

Representatives are available to help you retrieve your EBT Card balance 24 hours a day, 7 days a week.

Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready.

You must provide this information to receive your balance information.

Option 3 – Check Your EBT Card Balance Online

The last option to check your Alabama EBT Card balance is online. You can find out your EBT Card balance online by using the Alabama Connect EBT website.

Once you are on the site, enter your User ID and Password on the left side of the page.

When complete, click the “Login” button to access your EBT Card information.

"Alabama EBT Card Balance Online"

In addition, if you do not have an Alabama Connect EBT login, click the “Create User Account” link if it is your first time accessing your EBT Card information online.

You will see instructions on how to create an account for online access to your EBT Card.

List of Stores That Take EBT Online for Delivery

The United States Department of Agriculture (USDA) launched the Online Purchasing Pilot to allow select grocery stores to accept EBT cards online.

Currently, there are 15 grocery stores that accept Alabama EBT Cards online for home delivery or store pick-up.

Alabama EBT cardholders can buy food online for delivery and/or pickup from the approved grocery stores listed below.

For more information about how you can use your EBT Card to shop online for delivery, click here.

Alabama EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Alabama EBT Card.

Alabama EBT FAQ

How much will I get on my EBT card each month?

The amount of benefits you receive on your EBT Card each month is determined by your income and household size.

You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food.

Yes, SNAP benefits are only for food.

However, some people have an EBT card for their TANF (cash assistance) benefits.

You can use TANF benefits to purchase food and non-food items.

For information on TANF eligibility, contact your local government benefits assistance office.

Can I have someone else help me shop using my EBT account?

Ask your local Alabama Food Stamps caseworker about setting up an Authorized Representative (AR).

The AR will have a separate card with his or her own account number and PIN.

In addition, the EBT system is able to track which card is used at any time.

The AR will have access to your entire benefit account.

Can I use my Alabama EBT card in other counties and other states?

Your EBT card will work at any store or ATM that accepts EBT Cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

Additionally, there are no rules against using your EBT card outside of your state of residence.

However, the DHR requires you to report any address change.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, the EBT account will hold benefits that you do not use in the month issued. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my EBT Card account?

If your card is lost, stolen, or damaged, please call the Alabama EBT Card Customer Service phone number toll-free at 1-800-997-8888.

A replacement will be mailed to you upon reporting that your card has been lost, stolen, or damaged.

Replacement cards will be received within 3-5 business days.

You should also contact your local DHR caseworker to alert them of this.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away.

To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here.

Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store.

Additionally, bank tellers do not have information or access to EBT accounts.

Are there any fees for using my Alabama EBT Card?

There is never a charge for using your card to buy food.

However, any Bank surcharges (if any) for using cash machines will be taken from your account.

How do I buy food and items with my EBT Card?

Here’s how to use your EBT Card to purchase food items:

  1. Swipe your card at the store’s payment machine.
  2. Then select “EBT” from the card options.
  3. Next, enter your 4-digit PIN.
  4. Complete the transaction and take your receipt – it will show your current EBT Card balance at the bottom.

Alabama EBT Card Account

We hope this article on how to check your Alabama EBT Card Balance was helpful. If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the Alabama EBT Card, please leave those in the comments section below. We are here to help you!

For more information on Alabama Food Stamps, check our articles on Alabama SNAP eligibility and application process and how to log in to My Alabama account.

Check out our other articles about Alabama Food Stamps and EBT, including:

Carrie Brenner

Carrie is a lead writer and editor for Food Stamps Now. She holds a Bachelor's Degree in Journalism from Salisbury University. Carrie specializes in content creation, website development, graphic design, SEO and content strategy for Food Stamps Now. She is passionate about helping low income Americans access the resources and information to improve their quality of life.



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