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Hawaii EBT Card Balance – Phone Number and Login

If you have a Hawaii EBT Discounts and Perks EBT Card, there are several ways you can obtain the balance on your card. In this post, we will explain in detail the three ways you can check your Hawaii EBT Card Balance.

This Post Will Cover:

  • How to Check Hawaii EBT Card Balance
  • List of Stores That Take EBT Online for Delivery
  • Hawaii EBT Frequently Asked Questions

News Alert: Did you know you can use your SNAP EBT Card to buy groceries on Amazon? Click here to find out how.

"Hawaii EBT Card Balance"

Hawaii EBT Card

The Hawaii Department of Human Services (DHS) is responsible for administering Hawaii Food Stamp benefits to approved, low-income households who meet income and other requirements.

The Food Stamps Program provides crucial food and nutritional support to qualifying low-income and needy households.

Food stamps are available to low-income households that meet the federal income eligibility rules.

If you are approved for Hawaii food assistance, your benefits will be deposited electronically on an EBT (Electronic Benefits Transfer) card.

The Hawaii EBT Card is similar to a standard ATM or debit card.

Food stamp benefits are deposited on your EBT Card on the same day every month.

The state of Hawaii deposits food stamp benefits on your EBT Card on the same day every month.

Hawaii EBT Card benefits can be accessed by 5 AM the morning after they are posted to your EBT Card account.

You can use the benefits to make approved food purchases at eligible retail locations.

Most Hawaii grocery stores accept EBT Cards as payment. Also, some grocery stores accept EBT online for pickup and delivery

Additionally, you can use your Hawaii EBT card at most farmers’ markets, including at select locations where you can double your money when you buy produce. 

Lastly, you can get discounts and perks with your Hawaii EBT, including 50% off Amazon Prime, Free or Discounted phone and internet services, and more.

For instructions on how to check the balance on your Hawaii EBT Card, keep reading below.

How to Check your Hawaii EBT Card Balance

There are three options for checking your Hawaii EBT Card balance. Here they are:

Option 1 – Locate Your Last Purchase Receipt

One of the easiest ways to check your Hawaii EBT Card balance is to find the most recent purchase receipt or ATM receipt (for TANF recipients only).

At the bottom of the receipt, you will find the current balance on your card. 

In order to use this method to check your balance, be sure to save all of your recent EBT Card receipts. 

Option 2 – Check Your EBT Card Balance Via Phone

Another option is to check your card balance by calling the Hawaii EBT Card Customer Service phone number at 1-888-328-4292.

Representatives are available to help you retrieve your EBT Card balance 24 hours a day, 7 days a week.

Before you call, be sure to have your EBT Card number, 4-digit PIN, and Social Security Number (SSN) ready.

You must provide this information to receive your EBT card balance information.

Option 3 – Check Your Hawaii EBT Card Balance Online

The last option to check your Hawaii EBT Card balance is online.

You can find out your EBT Card balance online by using the Hawaii EBT Edge website.

Once you are there, enter your User ID and Password.

You must log in to your account to check your EBT balance.

For more help, please refer to the screenshot below.

EBT Edge Card Balance Check

List of Stores That Take EBT Online for Delivery

The United States Department of Agriculture (USDA) launched the Online Purchasing Pilot to allow select grocery stores to accept EBT cards online.

Currently, there are 7 grocery stores that accept Hawaii EBT Cards online for home delivery or store pick-up.

Hawaii EBT cardholders can buy food online for delivery and/or pickup from the approved grocery stores listed below.

For more information about how you can use your EBT Card to shop online for delivery, click here.

Hawaii EBT Frequently Asked Questions

Here is a list of the most frequently asked questions about the Hawaii EBT Card.


How does Hawaii EBT Work?

Hawaii EBT benefits (food stamps) are placed in an electronic account that only the recipient can use.

This system is called electronic benefits transfer, or EBT. The eligible household receives the Hawaii EBT card, which allows withdrawals for food purchases at approved grocery stores and supermarkets, including online (in select states)

How long do Hawaii EBT benefits last?

The Hawaii food stamps benefits vary from household to household, depending on the number of people within a household, the employment status of the recipient(s), the age and health of the recipient(s).

For most healthy adults between the ages of 18 and 50 (without children), SNAP benefits are limited to a 3-month period, at which point the recipient will have to submit a renewal application.

However, some Hawaii counties are exempted from the 3-month limit.

Most households under the food stamps program receive benefits for a 6-month period before requiring renewal.

Benefit periods can range from 1 month to 3 years.

How much will I get on my EBT card each month?

The amount of benefits you receive on your EBT Card each month is determined by your income and household size.

You can use the Maximum Monthly SNAP Amount Chart to find out the highest amount of benefits you can receive each month.

I have seen people purchase non-food items with an EBT card. I thought SNAP was only for food?

Yes, SNAP benefits are only for food. However, some people have an EBT card for their TANF (cash assistance) benefits.

You can use TANF benefits to purchase food and non-food items. For information on TANF eligibility, contact your local government benefits assistance office.

Where can’t I use my Hawaii EBT Card?

You cannot use your Hawaii EBT Card at the following locations:

  • Casinos
  • Poker Rooms
  • Card Rooms
  • Smoke & Cannabis Shops
  • Adult Entertainment Businesses
  • Nightclubs/Saloons/Taverns
  • Tattoo & Piercing Shops
  • Spa/Massage Salons
  • Bingo Halls
  • Bail Bonds
  • Racetracks
  • Gun/Ammo Stores
  • Cruise Ships
  • Psychic Readers

Can I have someone else help me shop using my EBT account?

Ask your local Hawaii Food Stamps caseworker about setting up an Authorized Representative (AR). The AR will have a separate card with his or her own account number and PIN.

In addition, the EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

How do I get an AR?

To get an AR you must select someone you can trust. Department of Human Services cannot choose someone for you. If your AR loses or steals your benefits, those benefits will not be replaced.

Therefore, take care in picking someone as your AR. This person can be:

  • A friend or a family member; or
  • Any person who has a concern for your well-being.

Once you know who you want to be your AR, contact your local DSS office, or go to complete the AR form and add the person to your food stamps benefits EBT card account.

Can I use my Hawaii EBT card in other counties and other states?

Your Hawaii EBT card will work at any store or ATM that accepts EBT cards in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

Additionally, there are no rules against using your EBT card outside of your state of residence. However, you are required to report any address change to your local county public assistance office.

If I don’t use all of the benefits I received this month, will these benefits still be available to me next month?

Yes, benefits that are not used in the month issued will stay in the EBT account. You may use these benefits in the following months.

What do I do if I suspect someone has stolen benefits from my EBT Card account?

If your card is lost, stolen or damaged, immediately call the Hawaii EBT Card Customer Service phone number at 1-888-328-4292.

A replacement card will be mailed to you upon reporting that your card has been lost, stolen or damaged. Replacement cards will be received within 3-5 business days.

You can also contact your county Social Services Agency or your local DHR caseworker.

How do I report a store or person that I think is misusing food or cash benefits (committing fraud)?

Misusing benefits on purpose is a federal crime. If you misuse benefits, your benefits can be taken away. To report a store or person misusing benefits, click here.

What items am I allowed to purchase with my EBT card?

For information on items that you are allowed to purchase with EBT food benefits, click here. Cash aid may be used to purchase anything that can be legally purchased with currency (cash).

Can I go to a bank teller and withdraw money from my EBT account? 

No, you may only withdraw money from an ATM or through a cash-back/cash-only withdrawal at a participating store.

Additionally, bank tellers do not have information or access to EBT accounts.

When is Hawaii EBT Benefits Deposited?

The day your benefits are available on your EBT Card is based on the first letter of your last name.

Please see the schedule below for the day your benefits will be on your card.

If the First Letter of your Last Name is: Benefits are deposited on the:
A – I 3rd of the month
J – Z 5th of the month

Are there any fees for using my Hawaii EBT Card?

There is never a charge for using your card to buy food. However, any Bank surcharges (if any) for using cash machines will be taken from your account.

"Hawaii EBT Discounts and Perks"

Hawaii EBT Card Discounts and Savings

Did you know that there are exclusive discounts and freebies available to Hawaii EBT Cardholders? It’s true!

If you are currently receiving food stamps, find out how you can save with your California EBT Card.

You can qualify for discounted phone service, internet, free museum admission, and even over 50% off on Amazon Prime!

Check out how you can save with your Hawaii EBT card here.

Hawaii EBT Card Account

We hope this article on how to check your Hawaii EBT Card Balance was helpful.

If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the Hawaii SNAP Card, please leave those in the comments section below. We are here to help you!

Be sure to check out our other articles about EBT Discounts, including How to get 50% OFF Amazon Prime for EBT Cardholders and Medicaid Cardholders, and Lifeline Discounted Phone Program for EBT Cardholders

Kwame Kuadey

Kwame Kuadey writes about personal finance and the social safety net. His career started in banking but he caught the entrepreneurial bug and has spent the last decade building successful businesses, including an Inc. 500 Company. Kwame believes everyone has the power to improve their quality of life by seeking knowledge and taking action. In 2012, Kwame founded Empower Media to help low-income households improve their financial situation. His expertise is in topics relevant to low-income households, including government benefits and assistance, banking products, access to credit, plus tools & resources to help reduce income volatility and build wealth. Kwame has been featured in The Wall Street Journal, Forbes, Entrepreneur, Inc. Magazine, Washington Post, ABC, and NPR.



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