My ACCESS Florida Create New Account

If you would like to create a My ACCESS Florida account online, we can help you. The ACCESS Florida system is used by the Florida Department of Children and Families to manage public assistance programs for individuals and families that need Food Assistance Program (Food Stamps/SNAP), Medical Assistance, and Temporary cash assistance.

The ACCESS Florida account allows you to perform the following tasks:

  • Apply for benefits, including Florida Food Stamps, TANF, or Medical Assistance
  • Check the status of your Florida Food Stamps, TANF, or Medical Assistance application
  • Submit requested verification documents using the document upload feature
  • Look up information about your current benefits
  • Report a change in your information, including updating your address
  • Apply for additional benefits you are eligible for

There are two ways to create an ACCESS account. If you have already applied benefits with the Florida Department of Children and Families and have a case number, then see below for instructions on how to create your ACCESS account. If you have not applied for benefits yet, but are getting ready to and would like to apply online using the ACCESS system, follow the instructions below to create your ACCESS account.

How to Create a My ACCESS Florida Account (if you have a Case Number)

Note that this process is ONLY for those who have applied for benefits and have a case number. If you do not have a case number, see below for instructions on creating your account.

Step 1

The first step to create an ACCESS account is to gather all the information you will be required to enter online to create your account. Here is the list of information:

  • Name
  • Date of Birth
  • Email Address
  • Case Number (You can find your Case Number by looking at the top of any letter you have gotten from your worker).
  • Zip code of the address where you live

Step 2

Click here to be taken to the website to set up your account. You will be required to enter the information listed above as shown in the images below. If you experience any issues or have questions about any of the information requested, you can call the My ACCESS customer service number at 1-866-762-2237. Customer Service Agents are available 8am to 5pm Monday-Friday.

"My ACCESS Florida Create New Account"

Here is the rest of the information required. After you enter all the information, click “Next” at the bottom to complete your account setup.

"How to Create a My ACCESS Florida Account"

How to Create a My ACCESS Florida Account (if you do NOT have a Case Number)

If you are getting ready to apply for benefits (Food Stamps, TANF, or Medical Assistance), you can do so online using the ACCESS system. This will allow you to:

  • Start your application
  • Save your application
  • Come back to your application later
  • Check on the status of your application after you submit your application
  • View your account status and benefit information
  • Request additional assistance
  • Report changes
  • Submit a review to continue to receive benefits

Here is how to create your access account.

Step 1

Click on this link to be taken to the page to start the process. Be sure to check the “Start a new application for Food Assistance (SNAP), Medical Assistance and/or Cash Assistance” button as shown below:

"How to Create a My ACCESS Florida Account"

On this next page, click on “Create an account” link as shown in the image below:

"Create Florida MyACCESS account No case number"

Step 2

Next, you will be taken the page below where you will be required to enter your name, enter a User ID and password for your account, and select security questions.

"Create Florida MyACCESS account with No case number"

Once you complete that information, click “next” to complete the process. You will be taken to a confirmation page that looks like the one below. That is your indication that you have successfully completed the process for creating your My ACCESS account. Be sure you keep your User ID and password in a safe place so you have it ready the next time you come back to login. If you did not complete your application for benefits, note that you can come back and continue from where you left off.

"Create a My ACCESS Florida Account - no case number"

If you experience any issues or have questions about any of the information requested, you can call the My ACCESS customer service number at 1-866-762-2237. Customer Service Agents are available 8 am to 5 pm Monday-Friday.

Most applicants for benefits in Florida get confused about the online process but it’s really simple if you take the time to follow the simple instructions above to create your ACCESS account and use it to apply for benefits and manage your benefits once approved.

In addition, remember that the ACCESS system is not the only way to apply for Florida public assistance. You can also print an application and apply for benefits by mailing it in or you can stop by a Department of Children and Families Office to apply for benefits in person.

Once you have successfully submitted your application, it is important to remember that each benefit program has its own process and requirements for reviewing and approving applications. If you are not sure about the process, visit this page to learn more. For example, with the Food Stamps program, you may be invited for an interview where the information you provided during your application will be reviewed and verified to make sure you indeed need the help. If your application is successful, you will be given an EBT card, on which your monthly food stamps money will be deposited.

With any government program, you should educate yourself on what you can and cannot spend with your allocation. Failure to do that may result in you losing your benefits. The federal government and local authorities have stepped up enforcement of benefits laws and are arresting and prosecuting those found committing public assistance fraud. Before you find yourself on the wrong side of the law, make sure you know what you can and cannot purchase using your benefits, especially with food stamps, since that gets the most scrutiny and perhaps is also the most misunderstood public assistance program of all.

If you have any questions about this article or the ACCESS system or Florida benefits application process in general, please ask us in the comments section below. We will like to get your feedback so we can improve the articles we write about and the information we provide to our readers in general. 

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